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#Archtics ticketing system software install
#Archtics ticketing system software software
#Archtics ticketing system software plus

Service oriented, with strong organizational and communication skills.

Strong Microsoft Word, Powerpoint and Excel skills.

Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred.

#Archtics ticketing system software plus

Knowledge of how TM departments impact on one another, and on outside clients is a plus.

Overall awareness of the entertainment and sports business is important.

1+ years of experience with the Ticketmaster System and/or various ticketing system.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

Restart database server, credit card server, and DIGIT server.

Resolve issues with Customer Service for events with problems and/or special circumstances.

Provide coordination of a networking issues between client and TM IT.

#Archtics ticketing system software software

Troubleshooting software and hardware issues – Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster.Work with National/Central support groups to expedite problem resolution.Research client/customer complaints about service levels.Use troubleshooting techniques and tools to identify the root cause of issues.Perform database tasks as needed by client.Initial and ongoing training of new features and functionality.

#Archtics ticketing system software install

Install Archtics on workstations and ticket printers.

Provide support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers.

Communicate product updates, new features and functionality to client base TM products such as Archtics, HOST, TM.com, Scaling, Analytics, TM1 Maps, Pricemaster, TM1 Events and TM1 Engagement.

Identifies and assist in resolving event programming related errors.

Knowledge of the Event Base product suite.

Basic knowledge of event programming as it relates to sales channels and consumer experience.

Act as the expert in all facets of access control products.

Assist with client onboarding and ongoing maintenance.

Support season ticketing, access control support customization (rules, exceptions, etc.).

Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting.

Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products.

Working knowledge of Ticketmaster ONE web portal.

Ticketmaster ONE, Host System & Access Control Support

Provide onsite event support and afterhours office support.

Provide high level marketing support on Ticketmaster no-cost solutions.Maintain customer contacts to enable accurate tracking and reporting.Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.Coordinate upgrades and hardware replacements at client sites.Meet and exceed client service level agreements.Develop and maintain excellent client relationships.Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. The CSS will be responsible for maintaining agreed upon service levels. This position delivers services to support the client's day-to-day needs related to the use of ticketing systems and products. The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms. JOB DESCRIPTION – Client Support Specialist